tk11b Privacy Policy
How your personal information is collected, stored, and protected — all the details are shared here transparently.
Introduction and Scope
tk11b is a trusted online gaming and betting platform in Bangladesh. This Privacy Policy ("Policy") describes how tk11b collects, uses, stores, discloses, and protects the personal information of its users ("you" or "user"). This Policy applies to our website, mobile app, and all related services of tk11b.
By using our platform, you are considered to have read, understood, and agreed to the terms of this Privacy Policy. If you have any questions, please contact our support team.
What Information We Collect
Various types of information are collected to provide safe and seamless service on the tk11b platform. The details of that information are described below:
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Account verification and age confirmation |
| Contact Information | Email address, mobile number | Account management and sending notifications |
| Financial Information | bKash / Nagad / Rocket number, bank account details | Secure transaction processing |
| Technical Information | IP address, browser type, device information | Security and fraud prevention |
| Usage Information | Login time, gaming history, betting records | Service improvement and responsible gaming |
| Cookie and Tracking Information | Session cookies, preference settings | Improving user experience |
How Information Is Collected
tk11b collects information from various sources. Each method is transparent and carried out based on your consent:
Registration Process
Information you voluntarily provide when creating an account — name, email, mobile number, and date of birth — is collected.
Transaction Activity
Payment-related information is automatically recorded during deposits or withdrawals. This includes details from bKash, Nagad, Rocket, and bank transfers.
Automatic Collection
When you browse our platform, technical information is automatically collected through cookies and similar technologies.
KYC Verification
Images or documents of government-issued ID may be collected through the KYC process required to ensure financial security.
Purpose of Using Information
tk11b uses collected information only for specific and legitimate purposes. Your personal information is processed for the following reasons:
- Creating, managing, and completing verification of accounts where applicable.
- Securely processing all financial transactions, including deposits and withdrawals.
- Maintaining platform security and preventing fraud, money laundering, and other illegal activities.
- Providing customer support related to betting, gaming history, and account matters.
- Monitoring usage patterns to comply with responsible gaming policies.
- Sending notifications about bonuses, promotions, and personalized offers (you can opt out of these at any time).
- Continuously improving our services, website, and user experience.
- Meeting applicable legal obligations and regulatory requirements.
Information Storage and Security
Protecting your personal information is the highest priority of tk11b. We apply industry-standard technical and administrative measures to keep your information protected from unauthorized access, alteration, disclosure, or destruction.
5.1 Technical Security Measures
- All data transmissions are secured through SSL (Secure Socket Layer) encryption.
- Sensitive data, especially passwords, are encrypted and stored using industry-standard hashing algorithms.
- Financial transaction data is stored on separate, high-security servers.
- Infrastructure is protected through firewalls and intrusion detection systems.
5.2 Retention Period
We retain your information for as long as your account is active and for as long as necessary to provide services. Even after an account is closed, information may be retained where required for legal obligations, dispute resolution, or enforcement of our policies.
Information Disclosure and Third Parties
tk11b never sells, rents, or improperly discloses your personal information to third parties. However, information may be shared in specific circumstances and under strict controls:
Payment Providers
Minimum financial information necessary to process bKash, Nagad, Rocket, and bank transfers is shared with the respective providers. They are bound by their own privacy policies.
Service Partners
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other technology partners may receive the information necessary to provide their services.
Legal Authorities
We are required to provide necessary information upon court orders, legal obligations, or valid requests from government authorities.
Fraud Prevention
Limited information may be shared with specialized security service providers for anti-money laundering and fraud detection purposes.
All our third-party partners are contractually obligated to maintain the confidentiality of your information and to use it only for the specified purpose.
Cookie Policy
Cookies are small text files stored in your browser or device. tk11b uses cookies to improve your experience on the platform and to ensure security.
7.1 Types of Cookies
- Essential Cookies: Essential for login sessions, security tokens, and core service functionality. These cannot be disabled.
- Functional Cookies: Remember your language preferences and other settings.
- Analytics Cookies: Help us analyze how our platform is being used.
7.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.
Your Rights
As a user of tk11b, you have certain important rights over your personal information. We respect these rights and are committed to responding to your requests within a reasonable time:
Right to Know
You have the right to know what information we have collected about you and why it is being used.
Right to Correction
If any information in your profile is incorrect or incomplete, you can request that it be corrected.
Right to Deletion
In certain circumstances, you may request the deletion of your personal information, subject to legal obligations.
Right to Restrict Processing
In specific cases, you may request that the processing of your information be limited.
Right to Opt Out of Marketing
You have the right to remove yourself from promotional messages and notifications at any time.
Right to Data Portability
The right to receive a copy of your personal information and, where applicable, to transfer it elsewhere.
To exercise these rights, contact us by email at: [email protected] — we will try to respond within 30 business days.
Protection of Minors
tk11b operates for persons aged 21 and above only. We never knowingly collect or process information from anyone under the age of 21.
Age verification is mandatory during the registration process. If we learn that a minor is using the platform, the relevant account will be immediately closed and all collected information will be deleted.
Policy Changes and Contact
10.1 Policy Changes
tk11b may change or update this Privacy Policy from time to time. For any significant changes, we will post a clear notice on the platform and the "Last Updated" date at the top of the Policy will be revised. Continuing to use the platform after changes have been made will be considered as your consent to the revised policy.
10.2 Contact Information
For any questions, comments, or complaints regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
Our privacy team typically responds to email requests on business days. For urgent matters, 24/7 live chat is the best option.
10.3 Related Pages
Read the following pages to learn more about our privacy and services:
- Terms and Conditions — Complete terms for using the platform.
- Responsible Gaming — A guide to enjoying gaming safely and responsibly.
- FAQ — Common questions, answers, and support.